Terms of service

We want shopping with Piko to feel as simple and straightforward as possible. These terms set out the details of using our website, purchasing our products and what you can expect from us.

By using the Piko website or placing an order, you agree to these terms.

Copyright

Everything you see on the Piko website has been created with care and is protected by copyright.

Our designs are original works, including our wallpaper designs, photography, imagery, logos, written content and the overall look and feel of the website. They cannot be copied, reproduced, adapted, republished, distributed or used commercially without our prior written permission.

Purchasing a Piko product gives you the right to enjoy it in your own home or space. It does not transfer ownership of the design or give permission to reproduce, adapt, manufacture or commercially exploit it.

In particular, without our written permission, you may not:

• Copy or reproduce any Piko wallpaper design
• Create new or derivative designs based on a Piko design
• Use a Piko design for manufacturing, digital reproduction or print production
• Use imagery from the Piko website for commercial purposes
• Use our content, imagery or designs to train or develop artificial intelligence systems
• Extract or reproduce data, images or other content from the website

We put a lot of love into creating our designs, so please respect the work behind them.

The Piko logo

The Piko logo belongs to Piko. Any other trademarks or logos appearing on our website belong to their respective owners.

Content & information

We do our best to make sure the information on our website is accurate and up to date. However, occasional errors or omissions may happen, and we cannot accept responsibility for these.

Any advice or information shared by Piko on our website, by email or over the phone is provided in good faith and should be understood as general guidance.

All of our products are designed for interior use only. It is your responsibility to make sure that the product is suitable for the space and purpose you have in mind.

Using our website

We do our best to keep the Piko website running smoothly and securely, but we cannot guarantee that it will always be available, uninterrupted or completely free from technical issues, viruses or interference by third parties.

You use the website at your own discretion and risk.

Product information

We take care to describe and photograph our products as accurately as possible. However, please bear in mind that measurements, dimensions and product descriptions are approximate and may vary slightly.

We may occasionally need to update or amend product specifications without prior notice.

Colour

We make every effort to show our colours as accurately as possible online. However, colours can look different depending on your screen, tablet or phone, so we cannot guarantee that the colour you see on your device will be an exact representation of the finished product.

Because our products are printed individually, we also cannot guarantee an exact colour match between separate orders of the same product or between wallpaper ordered at different times.

If you are decorating a single space, we recommend ordering everything you need at the same time to achieve the most consistent colour possible.

Measurements

All measurements and sizes are approximate.

We take care to make sure product descriptions and prices are correct when they are published, but occasionally errors can occur. We reserve the right to correct incorrectly published product information, including prices and promotions.

Prices

All prices shown on the Piko website include VAT but do not include delivery charges or, where applicable, import duties. Delivery costs will be calculated at checkout.

Customers ordering outside the UK may be responsible for local customs charges or import duties. These costs are not included in the product price and are the responsibility of the customer.

Prices may occasionally change due to administrative errors or circumstances outside our control. Any changes will not affect orders that have already been confirmed.

Placing an order

Our wallpaper is made to order. We don't keep large quantities sitting in stock; your order is produced especially for you once payment has been received in full.

Before placing an order, please take a moment to check that all of your measurements, quantities, product details and delivery information are correct.

Once you have checked out and received your order confirmation, we are unable to make changes to your order.

For wallpaper, we recommend speaking to a trained professional before ordering. We can offer guidance on the amount of wallpaper you may need, but we cannot take responsibility for over-ordering or under-ordering.

If additional wallpaper is required because there was not enough in the original order, it will be treated as a new order and cannot be added to the original order.

We reserve the right to refuse an order. If there is an issue with your order, we will contact you. We take appropriate measures to keep your order and payment details secure.

To purchase products through our website, you must be aged 18 or over and provide accurate contact, payment and delivery information.

Shipping & delivery

Once your made-to-order product has been produced, it will normally be shipped by our suppliers within 48 hours, excluding weekends and public holidays. You will receive a shipping confirmation and tracking information once your order has been dispatched.

For orders outside the UK, local customs duties or taxes may apply. These are the responsibility of the customer. The relevant shipping company or local customs authority may contact you regarding payment before your order can be released.

Please be aware that customs processes can sometimes cause delays.

If you have any questions about international delivery costs, please get in touch with us before placing your order.

We cannot accept responsibility for delivery delays caused by circumstances outside our control, including being unable to gain access to the delivery address. Delivery dates are estimates and are not guaranteed.

Risk of loss or damage

Your order remains our responsibility until it has been delivered to you.

Once you have received your order and paid for it in full, responsibility for the product passes to you. If an item is returned to us, responsibility passes back to Piko once we receive it.

Please take reasonable care of any products while they are in your possession. We reserve the right to refuse a return where the returned product does not meet the requirements of our Refund Policy.

Returns

Because our wallpaper is printed to order especially for you, we are unable to accept returns simply because you have changed your mind.

We can accept a return or replacement where the product has been damaged in transit before reaching you, or is faulty.

If you believe your order has arrived damaged or faulty, please contact us as soon as possible so we can help.

For full details, please see our Refund Policy. This does not affect your statutory rights.

Data protection & privacy

We take your privacy seriously.

Piko will handle your personal information in accordance with applicable data protection and privacy legislation. We will not disclose your personal information to third parties unless we are legally required to do so, including where required by a court of competent jurisdiction.

For more information about how we collect and use your information, please refer to our Privacy Policy.

Changes to these terms

We may occasionally need to update these Terms & Conditions.

Any changes will take effect once they are published on the Piko website. We recommend checking this page from time to time so that you are aware of the latest version.

If you have any questions about these Terms & Conditions before placing an order, please get in touch with us.